The API token is currently used for the XML Inventory Requests, but
will also be used for a more secure XML Order submission in the very
near future. It's just an added security feature. Right now, you can
submit an XML order with just the client's Mercha...
\N\NINTRODUCTION\N\N
The Fulfillment Control Panel (FCP) is a web-based interface that
allows you to manage your order fulfillment processing system and
interact with eFulfillment Service from your computer. This guide can
serve as both an introduct...
\N\NINTRODUCTION\N\N
Welcome to the EFS Fulfillment Control Panel Features Guide. This
document includes quick demonstrations of special features and
highlights of the FCP to help you understand how to use the system
better. Refer to the FCP User Gui...
Only US and Canadian states and provinces will work in the STATE
field. For International orders you must include the Province in the
country field separated by a semi-colon as in these examples:
cA (mixed upper/lower case is OK)
Quebec ; CA (whites...
\N\NLOW STOCK NOTIFICATION\N\N
You can receive an email notification when your inventory levels fall
below an amount you can customize. This "threshold" can be configured
by choosing MY SETTINGS from the CLIENT INFO menu and scrolling down
to the LOW S...
A memo item is an item that doesn't physically exist in our warehouse.
These items will typically have a product description such as "this is
a digital item" or "this item ships from our other warehouse". In
other words, a primary SKU with other SKU numbe...
They can be submitted at any time. However, it should be noted that
our print batches for processing orders run at approximately 7:30 AM
Est, 11:00 AM Est, and 1:00 PM Est. Once an order has been printed it
cannot be edited or canceled without contacting ...
\N\NSHIP IN-STOCK ITEMS IMMEDIATELY FROM AN ORDER WITH BACKORDERED
ITEMS\N\N
You can quickly and easily split an order into two shipments by
clicking the SPLIT button shown in the example below. The splitting is
accomplished by creating an exact copy o...
If the customer did not receive an email confirmation, there could be
one of two things happening:
1. The customer has spam filtering enabled and the messages are being
marked as spam.
2. The messages is getting bounced back to as undeliverable.
If...
Test orders do not get inserted into our Fulfillment Control Panel. If
the order data is valid it should return the response "XML OK". If
there is an error, you should receive it. Go to Order -> Real Time XML
Orders page for the test URL to use.
To verif...
The test and production URL information
along with your MerchantID can be found by accessing the Fulfillment
Control Panel and choosing "Real-Time XML Orders" from the "Orders"
menu.
If you are using the Test URL, orders will not be inserte...
