PLEASE NOTE: NEW SUPPORT SYSTEM IS LOCATED HERE support.efulfillmentservice.com

In our newsletter to clients last month, we mentioned that we would soon be switching to a new ticket system, called Zendesk.

As of today, May 1st, the new ticket system is live! It will continue to allow you to submit tickets on a 24/7 basis, while offering some enhanced features designed to make things even easier to do so.

What Do You Need to Do?

In order to submit and begin tracking your support requests using the new ticket system, you will need to sign up and create a user account at support.efulfillmentservice.com.

To help walk you through the sign up process and become more familiar with this new system, please click the following link to access our User Guide.

Beginning on May 1st, all tickets should be submitted by visiting support.efulfillmentservice.com, or by sending an email to one of the following addresses:

For general support inquiries: support@efulfillment.zendesk.com

For billing inquiries: billing@efulfillment.zendesk.com

This new system is designed to not only make things easier for our clients, but to also improve our level of service, so we hope you enjoy it! 

Some of our clients received an email on Wednesday of this week announcing that you have a new Client Account Representative here at EFS. If you have any questions regarding this new ticket system, please direct those to your dedicated Account Representative. 

If you are unsure as to whether or not you have a new Client Account Rep, please call us at 855-449-5473.

Thank you!

The eFulfillment Service Team

Australia
Severe flooding in Queensland and New South Wales, along with various other regions of the country, is affecting the delivery of mail and parcels.  Delays are expected. 

United States-Northeast
A winter storm is projected to hit Philadelphia, New York, Boston and the greater Northeast Thursday, February 7th-Saturday, February 9th.  Blizzard conditions can be expected Friday through Saturday.  This may cause delays in mail delivery.

Postal Service Announcement
A new delivery schedule will be implemented during the week of August 13th, 2013.  Mail will no longer be delivered on Saturday.  It will be delivered Monday through Friday.  Packages will continue to be delivered Monday through Saturday.

Last Updated: Friday, January 18, 2013

FedEx has now resumed operations in areas recently impacted by the winter storm. Previous hazardous conditions across the area have subsided and FedEx is now back to daily operations.

Note that some isolated areas remain inaccessible and there may be on-going service delays due to local conditions.

As always, FedEx appreciates your business and your patience during weather-related disruptions. We encourage you to continue to check fedex.com for the latest news. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption e-mail notifications at the FedEx E-Mail Subscription Center.

Last Updated: Wednesday, January 2, 2013

FedEx has now resumed service in the eastern U.S. following winter storm conditions. Previous hazardous conditions across the area have subsided and FedEx is now back to daily operations. 

Note that some isolated areas remain inaccessible and there may be on-going service delays due to local conditions.

As always, FedEx appreciates your business and your patience during weather-related disruptions. We encourage you to continue to check fedex.com for the latest news. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption e-mail notifications at the FedEx E-Mail Subscription Center.

Last Updated: Thursday, December 20

FedEx is closely monitoring the Midwest winter storm system that is causing blizzard conditions and difficult driving. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the effect on service. These winter storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx is prepared to provide service to the best of our ability in areas affected by the Midwest winter storm and as local conditions allow. Please check fedex.com for updates.

Shipping to affected areas? 

To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the Midwest winter storm.
 
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert e-mail notifications at the FedEx E-Mail Subscription Center.

Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the Midwest winter storm are not eligible for a refund or credit under the money-back guarantee policy.